Frequently asked questions
Do you have any questions about our products or the purchasing process? We've compiled our customers' most frequently asked questions, and here you'll find the answers you're looking for.
Are the products tested on animals?
No. NÔ is a cruelty-free and vegan brand – we don't test on animals, nor do we use ingredients of animal origin in our formulas.
How can I contact customer service?
If you have any questions, our team is at your disposal.
You can contact us by email at info@nobyamelia.com or through our social media.
Our team is available to help you on weekdays, Monday to Friday, between 9:00 am and 6:00 pm.
Do you ship nationwide?
Yes, we ship to mainland Portugal and islands.
How much does shipping cost?
Shipping costs are calculated at checkout, but we offer free shipping on orders over €50.
What payment methods are available?
We accept MB Way, credit cards, and PayPal. All payments are processed securely.