Legal notice

Dear Customer,

To assist you in exercising your right to file a complaint with an official, third-party, and impartial entity, as provided for in Law No. 144/2015 of 8 September 2015, we have compiled some information that will help you in this process.

If you are not satisfied with the solution provided by our company in a dispute process, you may contact one of the Alternative Dispute Resolution entities listed below:

  1. CNIACC – National Centre for Consumer Conflict Information and Arbitration
    Tel.: +351 213 847 484
    E-mail: cniacc@unl.pt

  2. CIMAAL – Information, Mediation and Arbitration Centre for Consumer Conflicts of Algarve
    Tel.: +351 289 823 135
    E-mail: cimaal@mail.telepac.pt

  3. Consumer Conflict Arbitration Centre of the District of Coimbra
    Tel.: +351 239 821 690 / 289
    E-mail: geral@centrodearbitragemdecoimbra.com

  4. Consumer Conflict Arbitration Centre of Lisbon
    Tel.: +351 218 807 000 / 218 807 030
    E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

  5. Consumer Information and Arbitration Centre of Porto
    Tel.: +351 225 508 349 / 225 029 791
    E-mail: cicap@mail.telepac.pt

  6. Consumer Conflict Arbitration Centre of Vale do Ave / Arbitration Court
    Tel.: +351 253 422 410
    E-mail: triave@gmail.com

  7. Information, Mediation and Consumer Arbitration Centre (Consumer Arbitration Court)
    Tel.: +351 253 617 604
    E-mail: geral@ciab.pt

  8. Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
    Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
    E-mail: centroarbitragem.sras@gov-madeira.pt

  9. Information, Mediation and Insurance Ombudsman Centre
    Website: www.cimpas.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.